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When Minutes Count

“YOU DON’T HAVE TO BE AFRAID.” These reassuring words comfort those who find themselves inside one of the fifteen patient rooms of the recently renovated and expanded Little Company of Mary — San Pedro Hospital Emergency Department. Posters bearing this message adorn the wall, but it’s the dedicated medical and nursing staff of this state-of-the-art facility who bring those words to life. In fact, according to LCM-SPH Administrator Nancy Carlson, the community has embraced both the staff and the enhanced healing environment of this new facility. “A recent Press, Ganey patient satisfaction survey ranked the LCM-SPH Emergency Department in the top 15% when compared to 940 hospitals nationwide,” revealed Carlson.  

This expansion, made possible by generous gifts from individuals and foundations to the Campaign for Health, has altered the portrait of emergency care for the community it serves. This successful fund-raising campaign raised $7.6 million from 1998 to 2001 under the leadership of Hugh Hoffman and Bill DeMucci. Close to 25,000 patients turned to LCM-SPH for emergency care last year, with patient volume increasing from 8 to 10% annually due, in part, to other hospital closings and decreased access to primary care physicians for those who are uninsured. The need for a dignified, comfortable environment where patients can receive not only emergency care, but also a physical exam and medicalwork-up, is greater than ever.

 

 
For walk-ins, a seat in the patient-friendly waiting room starts the process, followed by an initial assessment in the triage center. ED Medical Director Stephen Shea, MD, pleased that the new facility allows for a more efficient method of handling the growing number of patients, explained, “We have a dedicated ‘Fast Track’ to decrease waiting times for less seriously ill or injured patients, as well as being able to handle our true emergencies more rapidly with state-of-the-art monitoring and computer equipment.”   Continue »  


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