Honors Go to Extraordinary People

Honors Go to Extraordinary People Little Company of Mary Earns Awards of Distinction Complementing that outstanding clinical care is what has become the tangible difference at LCM — employees who practice the mission of the Sisters to “make visible a healing presence.” This practice of delivering personalized compassionate care made the difference last year for the nearly 200,000 patients visiting LCM. In turn, the opinion of those patients brought the J.D. Power and Associates Distinguished Hospital Award for Service Excellence to LCM Hospital in Torrance. J.D. Power and Associates, a global marketing information company, recognized the hospital for providing “An Outstanding Patient Experience” according to five themes that were identified as key drivers of patient satisfaction. A random sample of recently discharged patients were surveyed in the following categories: dignity and respect, speed and efficiency, comfort, information and communication, and emotional support. In each category, LCM Hospital in Torrance exceeded the national benchmark and is the first South Bay hospital — and second of two in the state of California — to receive this distinction.

Kathy Harren, RN, LCM’s Chief Nursing Officer, congratulated the 1800 employees who work on the Torrance campus. “We are thrilled and proud to be a hospital of distinction,” said Harren. “This award complements our commitment to service excellence and quality, and our vision to be a healing presence. This indicates a true depth of commitment from our employees.” Added to the elite J.D. Power distinction was the announcement of the Daily Breeze 13th Annual Readers Poll recognizing the hospital as South Bay’s BEST in 2004.
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